Customer Success Associate
Website Systemspecs Deelaa Limited
Customer Service & Support
The Customer Service Associate is responsible for providing support to customers , escalating customer issues to the responsible department and managing customer relationships as required
- Minimum Qualification:HND
- Experience Level:Mid level
- Experience Length:2 years
- Provide personalized support to customers.
- Anticipate and liaise with cross-functional teams to effectively resolve customer issues.
- Maintain updated knowledge of the organization’s products, services, and customer service policies.
- Cross Sell company offerings to customers as needed.
- Escalate all unresolved issues as required and ensure prompt follow-up with the customer
- Maintain Customer confidentiality at all times
- Minimum academic qualification of Bachelor’s degree in business, marketing, or a related field.
- Minimum of 3 years of experience in sales, or customer service preferably in e-commerce or related industries.
- Strong people management skills.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving skills.
- Proficiency in Microsoft Office and CRM software.
- Ability to work in a fast-paced, dynamic environment
Note: We are committed to improving diversity in the workspace and work to ensure that our team is supportive of our employees. We strongly encourage applications from women.
To apply for this job please visit www.jobberman.com.