Customer Success Associate

Responsibilities

• Provide personalized support to customers.
• Anticipate and liaise with cross-functional teams to effectively resolve customer issues.
• Maintain updated knowledge of the organization’s products, services, and customer service policies.
• Cross Sell company offerings to customers as needed.
• Escalate all unresolved issues as required and ensure prompt follow-up with the customer
• Maintain Customer confidentiality at all times

Requirements:

• Minimum academic qualification of Bachelor’s degree in business, marketing, or a related field.
• Minimum of 3 years of experience in sales, or customer service preferably in e-commerce or related industries.
• Strong people management skills.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office and CRM software.
• Ability to work in a fast-paced, dynamic environment

Note: We are committed to improving diversity in the workspace and work to ensure that our team is supportive of our employees. We strongly encourage applications from women.